How can we help?

After purchase you'll see an install screen with a QR code and an "Install with one tap" button. Tap the button (iOS 12.1+) or scan the QR code with another iPhone's camera. iOS guides you through the rest. You can also reach the install screen anytime from My Vero → Ready to Activate → View install.

This usually means the eSIM is still being provisioned by the network. It typically takes 10–30 seconds. Pull down to refresh the install screen. If it doesn't appear after a few minutes, email support with your order ID.

Once installed, you have to activate the line in Settings → Cellular → tap your Vero line → enable "Turn On This Line" and "Data Roaming". This is required for any eSIM. The provider activates your data on first cellular attach in the destination country.

Yes — when your data is running low, open My Vero → tap the eSIM → Top up. We'll show available top-up bundles for your existing line. Top-ups extend or refill the same eSIM without you having to install a new one.

Vero eSIM works on every iPhone XS / XR or newer running iOS 12.1+ that's carrier-unlocked. eSIM is not supported on the iPhone X or earlier. If your phone is locked to a specific carrier, ask the carrier to unlock it before installing.

We currently sell plans for 30+ destinations and regional bundles for Europe (35+ countries), Asia (12+), the Middle East, North America, South America, Africa, and the Caribbean — plus a global plan covering 130+ countries. Browse the Plans tab to see availability.

All purchases go through Apple. To request a refund, go to reportaproblem.apple.com, sign in with your Apple ID, find the Vero eSIM transaction, and choose "Request a refund". Apple decides based on their policies. If your eSIM failed for a technical reason on our side (couldn't deliver the QR within 1 hour, etc.), email us and we'll vouch for the refund with Apple.

An eSIM activation is one-time and bound to the first device that installs it. You can buy multiple plans for friends from a single Vero account though — open My Vero to manage everyone's plans in one place. Your friends don't need to install our app; you just send them the QR.

Open Settings → Log out, then email support with "Delete my account" and the email address you used to sign up. We'll permanently delete your account within 30 days. Records related to past transactions are retained for accounting purposes for 7 years (see Privacy Policy).

When you switch between an LTR language (English/French) and an RTL language (Persian/Arabic), the app reloads itself once to flip the layout direction. If it doesn't flip cleanly, close the app fully (swipe up + flick away) and reopen.